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Payments & Fees

Payments are due by 4:00 PM PST in order to be applied to your account to avoid late fees or disconnection.

Ways to Pay 

Online Bill Pay (Credit/Debit Cards)

We now accept credit and debit cards through a third-party portal.  (Please see the “Pay Your Bill/Make A Payment” button at the right of this page.) A convenience fee of 2.25% is applied to each transaction from the vendor.  Please allow 48-72 hours for the charge to reflect on your card.

For 24/7 online bill pay customer support or to pay by phone, please call 1-888-604-7888.  An additional fee may apply for phone support.

By Mail

Oceano CSD
PO Box 599
Oceano, CA 93475-0599

If you need to overnight or express mail a payment:
Oceano CSD
1655 Front Street
Oceano, CA 93445

Please allow ample time for your payment to arrive by mail.  Payments are considered received the day they are received by our office – postmarks not accepted.  A late fee of 10% is applied the day after the bill due date.

In Person  

Our office is located at 1655 Front St. (Hwy 1) across from the historic Oceano Depot.
Customer Service (in-person) is available Monday through Friday from 8:30 a.m. to 4:30 p.m.
We are closed on most major holidays.  Please see our calendar for office closures.

After Hours

There is a “Payment” drop slot in the front door for delivering your payment after hours. Please do not put cash/change through the drop slot. We encourage placing your check or money order into a sealed envelope before putting it through the payment drop slot.  Please include your account number and/or service address to ensure proper posting of your payment.

Automatic Payment (ACH Draft)

We offer free automatic withdrawals from your bank account.  Please visit our “Forms” page to download an enrollment form.  Please return the form to our office with a voided check. Please call the office to verify when your automatic payments will begin.  You will still receive a bill in the mail for your records and the payment stub will read, “Auto Pay – Please Do Not Pay.”

Bill Pay (through your bank) – Please Note: We DO NOT receive electronic payments.

Your bank may offer a form of “Bill Pay” – Please note that these are not electronic payments received by the OCSD.  Your bank will process your request and mail a physical check (usually in bulk with other checks), which can take 7-14 business days to arrive depending on the USPS.  Please ensure your payment is scheduled early to avoid late fees or disconnection.  Payments received after the due date are considered late and fees will apply.

Unavailable Payment Options

We do not accept electronic payments from banks, Doxo.com, or any other third-party vendors. These vendors will mail checks resulting in delayed receipt of payment and late fees.
We do not process payments by phone – please utilize our online bill payment option at the top of the page.

Billing Cycle Information 

The District bills for water every two (2) months.  Bills are due by the 20th of the “even” months (February, April, June, etc.) by 4:00 p.m.  If the 20th falls on a weekend or holiday, payment is due the next business day by 4:00 p.m.  Due dates may be subject to change – please always review your bill to ensure timely payment.

Tenant Accounts 

Tenant Accounts
Beginning April 1, 2020 the District will be offering Tenant Accounts.  Tenants may complete an application form (found under "Forms & Applications") and submit it to the District along with a $120.00 Deposit.

Courtesy Notices for Tenants
Property owners may assign a property management company or other agent to their account.  (Please note that the property owner is still responsible for payment).  If a property owner wishes to receive the original copy of the water bill and have a “resident” copy sent to the service address, the District does offer this option for a small fee per billing cycle.  If you have questions, or if you’re interested in signing up for this service, please click "Forms & Applications" in the sidebar to download/submit the form or please contact the District office.

Important Information 

Lobby Closure

Based on the County’s declaration of a Local Health Emergency, the District will be taking the following precaution:

The District office located at 1655 Front Street in Oceano will be open for business, however, the main lobby may be closed to the public at certain times. Customers who need to do business in person can either drop payments through the front door or utilize the front customer service window.  We now accept online payments.

Español

Basado en la declaración del emergencia de salud local del Condado de San Luis Obispo, el Distrito de Oceano tomará las siguientes medidas de precaución: La oficina del Distrito ubicada en 1655 Front St. estará abierta pero el vestíbulo principal estará cerrado para el público. Clientes que ocupen de servicios en persona pueden ser asistidos por la ventanilla o puedes poner el pago del agua por la puerta en un sobre y un empleado del Distrito lo recibirá. Se recomienda utilizar el sitio web (www.oceanocsd.org) del Distrito o el teléfono (805) 481-6730 para obtener información a sus preguntas.

Phone: (805) 481-6730

After Hours Water or Sewer Emergency: (805) 481-6730

Fees & Rates 

Fee amounts have changed and are effective as of April 1, 2020.

Fee TypeAmount
New Account Fee (All)$30.00 (included in first bill)
Tenant Account Deposit$120.00 (required with Tenant Application)
Courtesy Notice to Tenants$ 2.40 per billing cycle
Late Fee / Second Notice10% Penalty
Door Hanger / Disconnect Notice$25.00
Reconnect Fee$50.96
After Hours Reconnect Fee$152.88 (+$50.96 Reconnect fee)
Return Check or ACH Fee$30.00 per incident

 Sample Household Rates for Single & Multi-Family (Bi-Monthly)

Cost estimate for 24 units of water. (1 unit = 748 gallons)
*Rates effective as of the first billing period after July 1, 2023.

CLICK HERE TO READ THE NOTICE OF ANNUAL WATER CHARGE ADJUSTMENT: JULY 2023
SINGLE-FAMILY RESIDENCE ESTIMATEPer Unit of ConsumptionSingle Family Total Cost
BASE WATER RATE 
Single Family Residence$75.43
Consumption Charges
Tier One: (0-6 units)$4.12$24.72
Tier Two: (7+ units) $8.61$154.98
SEWER (Collection System) Flat Rate $19.49
TOTAL BI-MONTHLY CHARGE$274.62
MULTI-FAMILY RESIDENCE ESTIMATEPer Unit of ConsumptionMulti-Family Total Cost
BASE WATER RATE
Multi-Family Residence                                   $56.57 per residence    $113.14
Consumption Charges
Tier One: (0-12 Units)$4.12$49.44
Tier Two: (7+ Units)$8.61$103.32
SEWER (Collection System)                              $19.49 per residence $38.98
TOTAL BI-MONTHLY CHARGE $304.88

The Multi-Family base rate is charged per residential unit on an individual lot.

The example above is based on 2 homes residing on one lot. When estimating, please add a base rate and sewer fee for each residence on the lot. 

Utility Assistance 

CAPSLO (Water Assistance)

3970 Short Street, Suite # 110
San Luis Obispo, CA 93401
(805) 541-4122 ext. 25
CAPSLO Water Bill Assistance

2023​ LIHWAP Income Eligibility

Low Income Household Water Assistance Program
LIHWAP program information

LIHWAP Press Release January 16, 2024

Apply for LIHWAP Assistance Here

LIHWAP-Fact-Sheet-November-2023.pdf

CAPSLO HEAP (Gas, Electric & Propane)

3970 Short Street, Suite # 110
San Luis Obispo, CA 93401
(805) 541-4122 ext. 25
CAPSLO HEAP

Salvation Army – Arroyo Grande

1550 W. Branch Street
Arroyo Grande
(805) 481-0278
Salvation Army

5Cities Homeless Coalition

100 S. 4th Street
Grover Beach, CA
(805) 574-1638
5Cities Homeless Coalition

Catholic Charities

3592 Broad Street, Suite 104
San Luis Obispo, CA 93401
(805) 541-9110
Catholic Charities

United Way

1288 Morro Street #10
San Luis Obispo, CA 93401
(805) 541-1234
United Way SLO

Rent Relief 

Recover SLO – Rental Assistance
Rent Relief Information

 

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